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Frequently Asked Questions

 

How do I activate my phone?

First, make sure you have a phone guaranteed to work on Page Plus and then decide if you want a new phone number, or wish to port your number into Page Plus from another carrier. Once you decide if you will be activating with a new phone number or porting in, activate your account using our activate page. All new activations will receive a complimentary $2.00 Activation Credit for you to get started with our service. Once activated, you will need to program your phone (See the question below).

 

How do I program my phone for use on Page Plus?

Once activated (See above question), you will need to program your phone before you can use it. To program your phone, please dial *22890 from the cell phone and then press the “Send” or “Call” button to place the call. Programming the phone will typically take around one minute. After your phone displays “Activation Successful,” please turn your mobile phone off and then back on. Then place a call to anyone you would normally call. This step is necessary to activate your Page Plus account. You should hear a message that says: “Welcome to your new prepaid wireless service. The temporary pass code to activate your account has been defaulted to the last four digits of your mobile number. To select English as your messaging language, please press 1. Para Español prima dos.” Once you have selected a language, you should hear another message that says “Your account is now active,” and then the time available for the call. Please allow the call to connect so that the phone can register with the Page Plus network. Once your phone has registered with the network, you will be able to receive calls as well as place them. If you have any further questions or concerns, or if we can be of further assistance, please feel free to contact Page Plus Customer Care by dialing #22273 (free call) from your mobile device. Page Plus customer service agents are available Monday through Saturday from 9 AM – 10 PM Eastern, and Sundays from 12 PM – 8 PM Eastern.

 

What phones will work on the Page Plus network?

Only phones sold by Page Plus carry a full warranty and are guaranteed to function properly for all the features they are capable of. Each is certified and fully supported by Page Plus’ technical and service support. These phones can be purchased on our website. While some phones not purchased directly from us may work on the Page Plus network, we do not support them and their functionality may be limited.

 

Can I change my phone number?

Yes, to change your phone number simply contact us through the Contact Us link and one of our representatives will call you and take you through the process. There is no fee to change your phone number.

 

What is an ESN?

Your phone’s ESN is a unique number that is used to identify the phone. Alternatively, you may find an MEID, HEX or DEC number.

 

How do I find my ESN/MEID?

You will find the ESN (Electronic Serial Number) or MEID (Mobile Equipment Identifier) of your phone printed on the back of your phone beneath the battery. It is often labeled as an ESN, MEID, HEX or DEC. It usually starts with A00000 or A10000.

 

How do I charge my battery?

Simply connect your charger to the Page Plus phone through the appropriate port, usually located near the bottom of the phone. Charging will typically take 3 to 6 hours.

 

What is the warranty on a Page Plus phone?

The warranty on a refurbished phone from Page Plus is 120 days from the date of purchase.

 

Where can I get a manual for my phone?

The manuals for most phones commonly used with the Page Plus service are available online. Simply do a Google search, and you're more than likely to find your manual.

 

Does Page Plus have any annual prepaid plans?

Yes. Page Plus offers the Standard voice plan in four denominations, and the $80 Standard card or PIN, which provides 2,000 voice minutes, lasts a full year.

 

Can I renew my plan early?

Yes, you can renew your entire plan early by calling Customer Service and requesting an early renewal. Calling Customer Service is the ONLY way to do this - simply adding another plan PIN to your account will not automatically renew your plan early. If Customer Service renews your plan early for you, the entire plan of minutes/messages/data will be reset - nothing will roll over, and your new renewal date will be set for one month out.

 

How do I switch from one Page Plus plan to another?

Switching to a Higher Plan - To switch to a higher plan, you must first load the PIN of the higher plan to your account. When switching to a higher plan, the change will take effect immediately. For example, if you are switching from The 12 plan to The 55, you must first load the The 55 PIN to your account. Upon submittal, your account will immediately upgrade to the The 55 plan. To get the most value out of your current plan, it is suggested to wait until the renewal date of your current plan before upgrading.

Switching to a Lower Plan - To switch to a lower plan, you must first load the PIN of the lower plan to your account. When switching to a lower plan, the loaded PIN will stack on the account until the renewal date of the current plan, at which time the plan will switch. For example, if you are switching from The 55 plan to Talk n Text 1200, you must first load the Talk n Text 1200 PIN to your account. Upon submittal, the Talk n Text 1200 PIN will stack on your account until the renewal date of The 55 plan, at which time your account will switch to the Talk n Text 1200.

Switching to the Standard Plan - To switch from a monthly plan to the Standard plan, you must request it through Customer Service. Loading a Standard plan card/PIN does not automatically switch the account from a monthly plan to the Standard plan.

Monthly plans can renew by loading a monthly bundle PIN or by adding a cash balance on your account. So, if a Standard PIN loaded onto an account provides enough cash balance for the current (unexpired) monthly plan to renew, the monthly plan will renew normally.

Suspending Your Phone Number Will Cancel Your Monthly Plan - If you want to suspend your account (because your phone was lost or stolen, for instance), your plan must be switched to the Standard plan before the account can be suspended. Your monthly plan will be lost. When the account is restored, it will be restored with the Standard plan, and a new monthly plan PIN will need to be loaded onto the account to return to the monthly plan.

 

If I run out of something on my monthly plan before the plan expires, what are my options?

If you run out of voice minutes, messages or data in your monthly plan before your monthly expiration date, you can use more by adding a cash balance to your account and using additional minutes/messages/data at the overage rates for your plan. Optionally, you can renew your entire plan early by calling Customer Service and requesting an early renewal. Calling Customer Service is the ONLY way to do this - simply adding another plan PIN to your account will not automatically renew your plan early. If Customer Service renews your plan early for you, the entire plan of minutes/messages/data will be reset - nothing will roll over, and your new renewal date will be set for one month out.

 

What are the monthly plan PINs used for?

If you have the Unlimited Talk n Text or Talk n Text 1200, PINs will only be used for renewing your monthly plans on the actual renewal date.

 

Does Page Plus have an unlimited or add-on data plan?

While Page Plus is continuously evaluating their plans and the needs of their customers, Page Plus does not currently offer an unlimited data plan or an add-on data option. However, Page Plus does offer monthly plans with more than enough data for the average user.

 

When do my minutes expire?

For the Standard plan, your minutes will only expire if you fail to replenish within 120 days from the date of your last replenishment; otherwise, your unused minutes will always roll forward. If the balance has been removed after the 120 day expiration, it cannot be recovered. For monthly Talk n Text plans, your allotment of voice minutes, messages and data expire each month.

 

Where can I purchase PINs/cards?

PagePlusNetwork.com offers PINs that can be purchased right here on this website under the "Plans" link.

 

Can I buy a PIN or phone without a credit card?

Currently, a credit card is required for all online purchases.

 

How do I access voicemail?

To setup your voice mail, dial *86 from your Page Plus device and follow the automated voice prompts. If for some reason you cannot access your voice mail by dialing *86, please dial #738. When initially prompted to enter your password, please enter your full 10-digit Page Plus phone number. Unfortunately, we do NOT provide support for visual voice mail.

There are two ways to access voicemail. The first is to simply dial #738 from your Page Plus phone, and enter in your password when prompted. The second way is to call your mobile phone from a different phone. While your greeting is playing, press the # key and enter your password to access your voicemail.

 

What is WAP and how can I use it to browse the Internet?

WAP stands for Wireless Application Protocol. It is the method by which WAP-capable Page Plus phones can browse the Internet. It is also known as "Wireless Internet" or "Wireless Web."

 

What is Page Plus’ coverage area?

Page Plus operates on one of the largest networks in the nation. Page Plus provides nationwide coverage, compared to the limited regional coverage of some other carriers. For details on Page Plus' coverage area, see our coverage map on the "Why Page Plus" link.

 

What services come with my plan and which ones carry an additional charge?

Page Plus offers a variety of plans to meet your needs, from pay-as-you-go voice minutes only, to unlimited monthly plans. You can review details of each plan, including charges for overages and non-included services on our Plans page. Generally, services such as international calling/texting, roaming, and 411 calls carry an additional charge.

 

How do I reach a customer service representative?

You can contact Page Plus customer care by calling (800) 550-2436 (press “2” when prompted) from any phone, or by dialing #737 (press “4” when prompted) from your mobile phone. Page Plus customer service agents are available Monday through Saturday from 9 AM – 10 PM and Sunday from 12 PM – 8 PM EST.

 

Can I get a phone number for any area code I want?

Local phone numbers are generally assigned based on the given zip code; however, they are not guaranteed. If the area code and prefix you’ve received is not local, please contact us on our "Contact Us" page to get more information.

 

Can I share my minutes with another Page Plus customer?

No, Page Plus minutes or balances cannot be shared with other customers.

 

What is roaming, how do I know when I am roaming, and how much does it cost?

Roaming occurs when you initiate a call outside of your network’s coverage area. Typically an indicator will appear on your phone when you are in roaming mode, and you may hear an audible difference when placing a call. Because Page Plus uses one of the largest networks in the nation, roaming is not a concern for most Page Plus customers. However, when roaming does occur, you will be charged the roaming rate associated with your service plan.

 

Can I check my balance via text message?

Yes, you can text BAL to 7243 to get your plan balance and expiration date, and the remaining amount of minutes, texts and data left in your monthly plan. The text message you send will be used from your plan, and the account balance text you receive from Page Plus is free.

 

Can I stack multiple Talk n Text PINs on my account?

Yes, you can load multiple ("stack") renewal PINs onto your account for your monthly Talk n Text plan. Stacked PINs will remain in a "reserved" state on your account, and one will automatically apply each month on your renewal date. Stacked PINs are applied on a first-in, first-out basis.

 

What will happen to my monthly plan if I change my phone number?

Nothing. If you decide to change your phone number, you can do so without any interruption to your monthly plan. The remaining voice minutes, text/MMS messages and data in your plan at the time of your phone number change will all still be there after you change your number, and your expiration date will also remain the same.

 

Can I load multiple PINs on my account before the renewal date?

Yes, you can load multiple PINs on your account before the renewal date. Your PINs will be considered ‘stacked’. They will sit in a reserved state until they are needed and will be used in a first-in, first-out basis when renewing the plan each month. Note that this applies to stacking PINs for renewing the same plan as you are currently on. Please be aware that if you upgrade to a higher plan than what you are currently on, this is considered an upgrade, and applying a PIN for a higher plan will switch your account to the higher plan immediately, rather than stacking on the account.

 

How do I add a PIN/card to my account?

To load a PIN/card to the Standard plan, or to renew an existing monthly Talk n Text plan, dial #737 from your Page Plus cell phone or call (877) 359-6695 for the 24-hour automated system, and follow these instructions:

When prompted, enter your ten digit phone number (area code and phone number - no “1” is needed). 
Select option 1 to add money to your account using a PIN. 
Enter the PIN number.

Once properly completed, you will receive a message stating your new account balance.

To activate a new monthly Talk n Text plan, first make sure the cell phone to be activated is turned off while switching to this plan. Then from a different phone, call our 24-hour automated system at (877) 359-6695 and follow the instructions above, or call Customer Service at (800) 550-2436.

 

How do I check and replenish the balance on my account?

You may either dial #737 from your mobile phone or call customer service at (800) 550-2436 from any phone (press “2” when prompted).

 

Can I set up an automatic credit card payment with Page Plus?

Page Plus offers Auto Pay, an automatic credit card payment option. With Auto Pay, you can set up weekly or monthly payments and set your payment date. To set up Auto Pay, please click on the "Contact Us" link and tell us you want the Auto Pay.

 

What happens if I lose my PIN?

If you purchased the PIN through our website, we may be able to recover it if you lose it. Unfortunately, in most other cases, we will not be able to recover lost PINs.

 

Why does my balance disappear when I change to a new rate plan (i.e. Unlimited Talk n Text)?

In order to move your phone to a new rate plan, it is first necessary to take your account balance to zero. We store your account balance and execute the move to the new rate plan. Once you are established on the new rate plan, your balance is restored. The process can take up to two minutes to complete. Checking your balance during this period can make it appear your account balance is zero. Be assured, we carefully track the balances to make sure they are properly restored.

 

What should I do if my Page Plus phone is lost or stolen?

We can place your account on hold if you fax us a copy of your driver’s license, phone number, and pass code to your account. We will leave the account on hold until your phone is found, or you request otherwise. Please contact customer care (800) 550-2436 for assistance.

 

How do I change an ESN on my account from one to another?

To change an ESN on your account from one to another, please visit our "Contact Us" page and tell us you want to change your ESN. Be sure to leave the new ESN in the comments section so the change can be made.

 

How do I initialize my Page Plus voicemail?

1. Dial *86

2. The system will start a brief tutorial on how to setup voice mail.

3. You will be prompted for the temporary passcode, which is defaulted to the last 4 digits of your mobile number.

4. Once the permanent passcode is established, you will then be asked to either choose the standard greeting or record a custom greeting.

5. Once the greeting is setup, your Voicemail box is active and you are ready to retrieve messages.

6. If *86 doesn't work, dial your phone number (area code + number) from the same phone.

7. If the options above don't work, you will need to call customer service at (800) 550-2436 and have them reset your voicemail.

 

How do I retrieve my Page Plus voicemail from my mobile phone?

1. Dial *86

2. You will be prompted to enter your passcode.

3. Once the correct pass code is entered, you will be able to retrieve messages.

 

From another phone

1. Dial your phone number.

2. As soon as your hear your voicemail message, press the pound sign (#).

3. You will be prompted to enter your passcode. Once the correct pass code is entered you will be able to retrieve messages.

 

To Eliminate voicemail "envelope" information (phone number, name, & time pre-voicemail announcement information that comes Before the actual voicemail)

1. Dial *86 to enter your voicemail.

2. You will be prompted to enter your passcode. Once the correct pass code is entered, go to the main menu.

3. Press "4" for "Personal Options"

4. Press "2" for "Administrative Options"

5. Press "4" for "Message Review Options"

6. Press "2" for "Envelope Information"

7. Press "1" to turn "Envelope Information Off"

8. Mission accomplished.

 

Voicemail shortcuts

1. Press "0" to Listen to the options (listed below).

2. Press "1" to Rewind the message about 5 seconds.

3. Press "2" to Toggle between stopping the message / and starting the message again from the point where it was stopped.

4. Press "3" to go Forward in the message about 5 seconds.

5. Press "4" to Slow the message down while it is playing.

6. Press "5" for Basic Message Information (time, date, and length of message) - Message will begin to play after this.

7. Press "6" to Resume normal message playback speed (pressing "4" will slow message playback speed down).

8. Press "7" to Delete the message anytime After it begins to play (You can delete the message even if it is not finished).

9. Press "9" to Save the message in your archives.

10. Press "*" to Stop message playback.

 

 

 

 

 

 

 

 

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